Frequently Asked Questions.

Vector files (.AI, .EPS, .PDF) are best. High-resolution PNGs (300 dpi at full print size) also work. We can recreate or clean up lower-quality art for a small art fee.

Yes - nothing goes into production until you approve a digital proof of placement, size, and colours.

Screen printing has a one-time screen setup fee per colour. Embroidery has a one-time digitizing fee to convert your logo into a stitch file. Embroidery files are reusable for future reorders. Heat transfers typically have no setup fee.

Yes. Once your digital images and embroidery file are set up, reorders are faster and skip repeat setup charges.

Screen printing is most cost-effective at higher quantities since each colour requires its own screen. We will quote small runs but may recommend heat transfers instead.

Multiple colours are possible. Each adds a screen and affects pricing. Simpler, fewer-colour designs print most economically.

Yes. Dark shirts need a white underbase, which adds a print step but gives bright, opaque colours.

Very. Properly cured prints stay soft and last the life of the garment with normal care.

Yes. Larger or denser designs have higher stitch counts, which increases cost. Hats, polos, jackets, and bags all embroider well.

We match to the closest available thread colours and confirm on your proof.

For low quantities, photographic images, gradients, or designs with many colours where screen printing is not practical.

Yes, when applied correctly and cared for properly.

Laser engraving is ideal for items like leather patches, drinkware, and certain hard goods, giving a clean, permanent, premium finish without ink.

Yes, as long as the decoration stays the same. Changing the design or print colours may affect setup and pricing.

Yes - front, back, sleeve, and more. Each additional print or stitch location adds to the price.

Wash cold, inside out, tumble dry low or hang dry, and avoid ironing directly over decoration.

It depends on your artwork, quantity, garment type, and deadline. Our team will help you choose the right method at no extra charge.

In some cases, yes. Contact us with the garment details and artwork so we can confirm whether it is something we can accommodate.

Turnaround varies by method and quantity. Many orders are completed in 5 to 10 business days. Rush options may be available depending on the job.

Yes. Our art and digital services team can help with logo creation, vector file setup, artwork cleanup, and print-ready file preparation.

We work with each client individually to set up a portal that fits their needs. Contact us to discuss your requirements and we will find the right solution for your business.

Yes. Your custom portal can feature your company logo, colours, approved products, and ordering rules so employees have a consistent branded experience.

Managers can set a specific dollar amount each employee is permitted to spend per order or per year. Employees see only the products they are allowed to order and cannot exceed the set limit.

VTR Uniforms can manage inventory, decoration, and delivery. You do not need to stock uniforms, manage sizing, or coordinate with multiple suppliers.

Any product we carry can be added to your portal, from hi-vis safety gear to office shirts, hats, jackets, scrubs, hospitality apparel, and branded accessories.

Yes. Your portal can be updated to add products, adjust pricing, refresh branding, or change ordering rules as your business evolves.